Cancellation and Refund Policy

This Policy forms part of our Terms and Conditions and applies to the Initial Evaluation Consultation. Please read it before you book.

Last updated: [EFFECTIVE DATE — TO BE PROVIDED]

1. The fee

1.1 The Initial Evaluation Consultation costs €90 (ninety euros), payable in advance.

1.2 Your booking is confirmed only once payment has been received. Until then, no appointment is held for you.

1.3 Payment is processed by our payment provider [STRIPE — CONFIRM]. We do not accept cash or unconfirmed bank transfers.

1.4 The fee is charged in euros. Your bank or card issuer may apply a currency conversion or foreign transaction charge, which is a matter between you and them and is not retained by the Agency.

2. What you are paying for

2.1 You are paying for professional evaluation time: the review of the material you send us before the session, the session itself, and the honest assessment given during it.

2.2 You are not paying for an outcome. The fee is not a placement fee, a trial fee, a booking deposit, or an advance against any future service.

2.3 Paying for the Consultation does not mean we will offer you a representation contract. The Consultation exists precisely so that both sides can find out whether a working relationship makes sense. A decision not to proceed is a legitimate result of the Consultation, not a failure to deliver it.

3. Same-day and next-day appointments

3.1 Appointments may be booked at short notice, including for the following day or, where a slot is available, the same day.

3.2 By booking a session that takes place within 14 days of payment, you expressly request that we begin providing the service immediately, and you accept that once the session has been delivered the service is fully performed.

3.3 This request will be presented to you at checkout as a separate confirmation, which you must tick before payment. We keep a record of it.

4.no refund once the evaluation has taken place

4.1 Once you have booked your appointment and the evaluation has taken place, the €90 fee is non-refundable.

4.2 This applies regardless of the outcome, including where:

• our professional opinion is that a trial is not currently realistic for you;

• we recommend that you develop further before pursuing an opportunity abroad;

• we decide not to offer you a representation contract; or

• you disagree with our assessment.

4.3 An honest negative assessment is a service delivered, not a service failed. You are paying for a professional opinion, and an opinion you did not want to hear is still the opinion you paid for.

4.4 Before the session has taken place, the position is set out in clause 5.

5. If you cancel or reschedule

When you tell us

What happens

More than 24 hours before the session

You may reschedule once, free of charge, to a slot. Alternatively you may cancel and receive a refund of €90 less any work already carried out on your material.

Less than 24 hours before the session

The session is treated as delivered. No refund and no free reschedule.

You do not attend (no-show)

The session is treated as delivered. No refund.

You arrive late

The session ends at its scheduled time. Lost time is not made up and is not refunded.

5.1 A second reschedule request is at our discretion and may be declined.

5.2 Where you cancel more than 24 hours in advance and we have not yet begun reviewing your material, you receive a full refund of €90.

6. If we cancel or reschedule

6.1 If we cancel or need to move a session — including for reasons of force majeure — we will tell you as soon as possible, giving at least 12 hours notice where circumstances allow.

6.2 In that case you may choose either:

• a new session at a time convenient to you, at no additional cost; or

• a full refund of €90.

6.3 The choice in clause 6.2 is yours, not ours.

6.4 If a technical failure on our side prevents the session from going ahead, it will be rescheduled at no cost, or refunded in full, at your choice.

7. Technical problems on your side

7.1 If you cannot join because of a problem with your own connection, device or access to the platform, contact us immediately at contacto@greatfootballsa.com.

7.2 We will try to reschedule as a matter of goodwill, but a session missed for this reason is not automatically refundable.

7.3 Please test your connection and the meeting link in advance. The session cannot be extended to compensate for time lost at your end.

8. Your material

8.1 You must send your sporting material — match footage, statistics, career history and football CV — at least 24 hours before the session.

8.2 If you do not, we may not be able to give a meaningful evaluation, and the session may proceed on whatever material is available. This does not entitle you to a refund.

8.3 Where you book a same-day or next-day appointment, send your material immediately on booking.

9. What happens after the Consultation

9.1 The Consultation does not create a representation relationship. No representation relationship exists between you and the Agency until a written representation contract is signed by both parties.

9.2 We may decide, following the Consultation, not to offer a representation contract. That decision is ours and is final. It does not give rise to a refund of the Consultation fee.

9.3 Trials, travel and related expenses are separate, and are payable only later. Where a representation contract has been signed and a pathway has been agreed for you, the costs of trials, flights, visas, accommodation, food, local transport and insurance are dealt with separately at that stage. They are not included in the €90 fee and are not payable before a contract is in place and a pathway defined.

9.4 Our published guidance is that a trial journey requires a minimum investment of approximately US$2,000, though actual costs vary by country and duration. This is an estimate, not a quotation, and it is quoted separately at the appropriate stage.

9.5 Amounts you pay to airlines, embassies, insurers, accommodation providers or other third parties are subject to those parties’ own terms. We cannot refund them.

10. Applicants under 18

10.1 Where the applicant is under 18, only the parent or legal guardian who consented to the booking may request a cancellation or refund.

10.2 Under clause 9 of our Terms and Conditions, where our assessment is that registration with a club will not be possible until the player turns 18, we will tell you before taking payment.

10.3 If that information was not given to you before payment, the €90 fee is refunded in full, whether or not the session has taken place.

11. Payment errors and duplicate charges

11.1 If you are charged in error, charged twice, or charged an incorrect amount, we refund the error in full.

11.2 Tell us within [X DAYS — TO BE CONFIRMED] at contacto@greatfootballsa.com, giving the date, amount and the email address used to book.

12. How refunds are made

12.1 Approved refunds are returned to the original payment method. We cannot refund to a different card or account.

12.2 We process refunds within 5-7business days of approval. Your bank or card issuer may take longer to show the funds.

12.3 Refunds are made in euros, in the amount originally charged. We are not responsible for any difference arising from exchange-rate movement or from charges applied by your bank.

12.4 We do not charge an administrative fee for processing a refund.

13. How to request a cancellation or refund

Email contacto@greatfootballsa.com with:

• your full name;

• the email address used to make the booking;

• the date and time of the session; and

• the reason for your request.

We aim to respond within [X] business days. Requests made by WhatsApp or social media are not treated as formal requests — please use email so there is a record.

14. Complaints

14.1 If you are not satisfied with our response, write to us again at contacto@greatfootballsa.com marking your message “Complaint”, and a senior member of the Agency will review the matter.

14.2 Consumers resident in Mexico may contact PROFECO, the Federal Consumer Protection Agency. [CONFIRM APPLICABILITY WITH COUNSEL.]

14.3 Nothing in this Policy affects your statutory rights as a consumer.

15. Governing law

15.1 This Policy is governed by the laws of the United Mexican States, and the competent courts of Playa del carmen Quintana Roo, Mexico have jurisdiction, in accordance with clause 12 of our Terms and Conditions.

15.2 Nothing in clause 15.1 deprives a consumer of the protection of mandatory provisions of the law of their country of habitual residence.

Great Football SA · Corner Center, Cancún, Quintana Roo, Mexico. C.P. 77533

contacto@greatfootballsa.com · +52 984 100 7602 · greatfootballsa.com